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A. You have an RMA

  1. Call or mail our Support Team to send someone to collect it. DO NOT CALL OUR DRIVERS.
  2. Make sure to provide a copy of our invoice or delivery note with clear shown serial #.
  3. Make sure to mention (written) the exact problem you are facing , failing to do so will only delay the RMA procedures.
  4. Do not give your RMA to our drivers unless it is well packed avoiding transportation damage.
  5. Always ask for your RG voucher, we will not consider any RMA without RG voucher.
  6. All Products are subject to the Manufacturers Warranty and their relative Terms and Conditions.

B. When your RMA will be back to you

  1. If the RMA is DOA (Dead On Arrival), it will be replaced or credited immediately.
  2. If your invoice is not older than 7 days, you must have it within 48 hrs.
  3. Other cases the limit will be up to 7 working days.
  4. If you do not receive your RMA within these limits, kindly email us & make sure to mention your RG # in the email

C. Special cases : HP, CANON, SAMSUNG & Epson Products

D. Life Time Warranty and EOL (End of Life) Products

  1. Life Time Warranty phrase is relative to the Product's Life only, not the Human's Life.
  2. Any Product declared by its Manufacturers to be EOL, automatically looses its Warranty.

Hoping this will be of mutual benefit for all of us, Comments & suggestions are highly appreciated , just mail to [email protected] or [email protected]

E. Important!

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